Our Shipping Policy
At Vama Jaipur, we are committed to providing our customers with a seamless and enjoyable shopping experience. This Shipping Policy outlines the details of how we handle shipping and delivery of our exquisite jewelry products.
1. Processing Time:
- Orders are typically processed and prepared for shipment within 1 to 2 business days after payment confirmation.
- Customized or personalized jewelry may require additional processing time, which will be communicated to you during the ordering process.
2. Shipping Methods:
- Our shipping partners include reputable carriers like BlueDart, Delhivery, DTDC to ensure safe and efficient delivery.
3. Shipping Rates:
- We are currently providing Free Shipping.
4. Estimated Delivery Times:
- Estimated delivery times vary depending on your location. Typical delivery is done within 2-5 days.
- Please note that unforeseen circumstances such as weather conditions or customs delays may affect delivery times. We appreciate your understanding in such cases.
5. Tracking Information:
- Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
6. Lost or Damaged Shipments:
- In the rare event that your shipment is lost or arrives damaged, please contact our Customer Support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
7. Change of Shipping Address:
- If you need to change the shipping address for your order, please contact our Customer Support team as soon as possible. Changes may be accommodated if your order has not yet been shipped.
Our Return and Refund policy
At Vama Jaipur, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your product, we offer a straightforward return and refund policy. Please read the following guidelines carefully:
1.Eligibility for Returns and Refunds:
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- You may request a return and refund within 30 days from the date of delivery.
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- To be eligible, the product must be unused, in its original packaging, and in the same condition as when you received it.
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- Personalized or customized items are not eligible for returns or refunds unless they are defective or damaged upon arrival.
2. Video Proof Requirement:
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- To initiate a return, you must provide video proof of opening the package and inspecting the product. This video should clearly demonstrate the condition of the product upon arrival, including any defects or damage.
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- The video should be sent to our customer support team at [email address] within 48 hours of receiving the product.
3. Return Process:
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- After receiving and verifying the video proof, we will provide you with a return authorization and instructions on how to return the product.
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- You will be responsible for shipping the product back to us in its original packaging and covering the shipping costs unless the product is defective or damaged.
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- Once we receive the returned item and confirm its condition, we will process your refund or replacement.
4.Refund
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- If eligible, you will receive a full refund of the purchase price, including the original shipping cost, to your original payment method.
5.Defective or Dmaged Items:
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- If the product you received is defective or damaged, we will cover the return shipping costs, and you can choose between a replacement or a full refund.
6.Contact Us:
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- If you have any questions or need assistance with the return and refund process, please contact our customer support team at customersupport@vamajewels.online
Please remember that providing accurate video proof of opening the package is essential to initiate the return process. We appreciate your cooperation in helping us ensure a smooth and fair return and refund experience for all our customers.
This policy is effective as of 12-10-2023 and may be subject to updates or changes. Please check our website for the most current version of our return and refund policy.
Our Cancellation Policy
At VamaJaipur, we understand that circumstances might change after placing an order. Therefore, we offer a hassle-free cancellation policy to provide you with flexibility and peace of mind.
Cancellation Window: You can cancel your order within 24 hours of placing it. We believe in giving our customers ample time to reconsider their purchase decisions.
Cancellation Process: To cancel your order, please follow these steps:
- Email us at customersupport@vamajewels.online with your Order ID clearly mentioned in the subject line.
- Attach a screenshot of your placed order to the email.
- State the reason for cancellation, although this step is optional.
Confirmation of Cancellation: Once we receive your email with the necessary details, our customer support team will process your cancellation request. You will receive a confirmation email once the cancellation is approved.
Refund Process:
- If the cancellation is made within the specified 24-hour window, a full refund will be initiated to your original payment method.
- Please allow 5-7 business days for the refund to be processed. The timing may vary based on your payment provider's policies.
Exceptional Cases:
- Orders cannot be canceled if they have already been shipped.
- Customized or personalized items may not be eligible for cancellation once the production process has started.
At VamaJaipur, we aim to make your shopping experience as convenient as possible. If you have any questions or need assistance with the cancellation process, please do not hesitate to contact our customer support team at customersupport@vamajewels.online.
Thank you for choosing VamaJaipur. We appreciate your understanding and cooperation.